Shipping policy
Order Processing Time
Thank you for shopping with us!
All orders are carefully processed and prepared for shipment after payment confirmation.
- Orders are usually processed within 1–3 business days.
- During holidays, promotions, or high-volume periods, processing times may take slightly longer.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that weekends and public holidays are not included as business days.
Shipping Methods & Delivery Times
United States Shipping
We offer reliable shipping options throughout the United States.
Estimated delivery times:
- Standard Shipping: 5–8business days after shipment
Delivery times may vary depending on your location, carrier conditions, and seasonal demand.
Shipping Confirmation & Tracking
Once your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to become active after shipment.
You can use the tracking number provided in your email to monitor your package status.
Shipping Address Changes
Please carefully review your shipping information before completing your order.
If you need to update your shipping address, contact us as soon as possible.
- Address changes can only be requested before your order has been shipped.
- Once an order has shipped, we are unable to guarantee address modifications.
Delayed or Lost Packages
While we work hard to ensure timely delivery, delays may occasionally occur due to:
- Weather conditions
- Carrier delays
- Customs processing
- Incorrect shipping information
- Peak holiday seasons
If your tracking information has not updated for an extended period or your package appears lost, please contact our customer support team and we will assist you.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged package or products
- A description of the issue
We will review your request and provide an appropriate solution.
Customs, Duties & Taxes
For international shipments, customers may be responsible for any applicable customs fees, duties, or taxes required by their local authorities.
These charges are determined by your country's regulations and are not controlled by us.
Contact Us
If you have any questions regarding shipping or your order, please contact our support team.
We are always happy to help and ensure you have the best shopping experience.